If you wish to return your order, (or part of your order) please notify us in writing that you are returning goods to firstname.lastname@example.org
Please do so within 14 days of receiving the order. Please note that any items you wish to return must be unused, in their original packaging and in a saleable condition, with any labels or tags still attached.
Please be aware that we cannot accept returned goods that we reasonably believe have been used (unless there is a manufacturing fault). In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
If an order is personalised with any embroidery or monogramming, we are unable to offer a refund (unless of course there is a manufacturing fault in which case we will be happy to offer a replacement or a full refund).