Glenbrae Finest British Knitwear

TERMS & CONDITIONS

Below are our terms and conditions

1.1 These are the conditions under which we, Spectrum Yarns Limited (t/a "Glenbrae") (company number ) of Spa Mills, Slaithwaite, Huddersfield, West Yorkshire, England, HD7 5BB deal with you, our customer.

1.2 We must receive payment of the whole of any price for the goods which you intend to order before your order can be accepted. Once payment is received we will confirm that your order is accepted by sending an email to the e-mail address which you provide in the order form. It is this email which is our acceptance of your order and which therefore brings into existence a legally binding contract between us.

2. We will supply to you the goods described in the order which you place under the terms of condition 1.2. Full details of the goods are set out in our website.

3.1 The price payable for the goods that you order are set out in our website and will be confirmed in the email which we send you under condition 1.2.

3.2 You will be required to pay extra for delivery (including but not limited to any local taxes or import duties charged in the jurisdiction to which we deliver the goods) and it might not be possible for us to deliver to some locations. Our delivery charges and information relating to the delivery are set out in our website or will be confirmed to you by email as soon as they become known to us.  

4.1 Unless the goods have been personalised at your request (for example if we have monogrammed the goods) you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the goods. You do not need to give us a reason for cancelling your contract nor will you have to pay any penalty.

4.2 You have a right to ask us to allow you to cancel your contract with us at any time if your credit card has been fraudulently used by a third party to make the order.

4.3 To cancel your contract you must notify us in writing.

4.4 If you receive the goods before you cancel your contract under condition 4.1 then you must send the goods back to our contract address (which is set out in our website) at your own cost and risk. If you cancel your contract but we have already arranged for the goods to be delivered you must not unpack the goods when they are received by you and you must send the goods back to us at our contract address at your own cost and risk as soon as possible.

4.5 Once you have notified us that you are cancelling your contract, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition in which they were delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct any costs of recovering the goods which we incur from the amount to be re-credited to you.

4.6 You may not cancel any order for or return goods which have been clearly personalised at your request unless the terms of conditions 4.1 and 4.2 apply.

5.1 We reserve the right to cancel the contract between us if:

5.1.1 we do not have enough stock to be able to deliver the goods you have ordered;

5.1.2 we do not deliver to your area; or

5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error on our website or an error in the pricing information received by us from our suppliers.

5.2 If we cancel the contract between us pursuant to clause 5.1, we will notify you as soon as possible of that cancellation and re-credit to your account any sum which we have already debited from your credit card as soon as possible and, in any event, within 30 days of cancellation.