Delivery & Returns
Please note we are not currently shipping to the EU due to customs regulations. We hope to be back delivering to our customers in the EU very soon.
With current restrictions due to Covid -19 we are able to despatch all orders within 3 working days.
We despatch all orders within the U.K for free. The service we use is Royal Mail first class.
All international shipping is a flat fee of £6.95 per order.
All items are despatched with the Glenbrae logo on the address label. If your order is for a gift or a surprise and you do not want any Glenbrae branding on your parcel, please email firstname.lastname@example.org with your order reference and please state that you do not want any Glenbrae logos on the outside of the package.
If you wish to return your order, (or part of your order) please notify us in writing (email@example.com) that you are returning goods to us and please do so within 14 days of receiving the order. Please note that any items you wish to return must be unused, in their original packaging and a saleable condition, with any labels or tags still attached.
Please be aware that we cannot accept returned goods that we reasonably believe have been used (unless there is a manufacturing fault). In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
Please note that the cost of returning an order (or part of an order) is the responsibility of the customer unless of course there is a manufacturing fault.
Please send your return to:
Spectrum Yarns Ltd,
If you would like to exchange your garment, please return your item to us with a note including your order reference number and what you would like your item exchanging for.
Returns and refunds will be processed within 10 working days of receiving them.